F.A.Q
Frequently Asked Question
The university online payment portal is a secure website or platform that allows students, parents, staff, vendors and any outsider to make payment for services rendered by the university.
You can make payments for tuition and fees, hostel fees, office and space rental charges, sport venue facilities, programme activities, fundraising and donation activities, hospital services, seminar and conference fees, and other university-related services using the online payment portal.
When a customer makes a purchase online, the payment gateway securely collects and transfers payment information to the payment processor. The payment processor then communicates with the customer's bank to authorise and process the transaction.
IIUM EzPay supports a wide variety of payment methods including FPX (local internet banking, debit card and credit card), e-wallets, Duitnow QR, Flywire for international currency payment and BNPL Instalments. (Buy Now, Pay Later)
You may choose the BNPL Instalments (Buy Now, Pay Later) method of payment to pay tuition and fees in instalments. However, this plan is subject to additional charges imposed by the service provider.
Financial Process Exchange (FPX) is an alternative payment channel for customers to make payment at e-market places such as websites and online stores.
Should you find any difficulties retrieving the payment information after the transaction, please follow these steps:
• Check on the Transaction History menu. >> Click view on the relevant transaction and Download Proof of Payment button through the IIUM EzPay Portal or;
• Please call your participating bank to confirm your payment.
• Once you have got the information, please contact provide the transaction ID to the relevant university officer for assistance.
• Alternatively, you may contact our administrator via email to arnotify@iium.edu.my for further assistance.
Yes, reputable university payment portals use encryption and security measures to protect your personal and financial information. Always make sure the portal URL starts with "https://" and check for security certificates.
FPX leverages on the Internet banking services of participating banks and provides fast, secure, reliable, real-time online payment processing. FPX provides a complete end-to-end business transaction, resourceful payment records, simplified reconciliation and reduced risks as fund movements are between established financial institutions. Rest assured, FPX uses authentication and certification to ensure transaction is secured.
You can typically access the university's online payment portal through the university's website. Simply go to url https://ezpay.iium.edu.my
Yes, payment portals provide a payment history feature where you can view past transactions and print receipts for your records. However, you need to log in before you proceed with making a payment. Any payment made via the express payment menu will not be captured in your payment history.
You will need to keep the proof of payment for your reference. However, the proof of payment cannot be used as an official receipt. The official receipt will be generated automatically through IIUM EzPay if the payment is successful and will sent to your email within 3 working days
Should you have any queries or concerns in relation to IIUM ezPay payment platform, kindly contact us at the following contact points:
https://ezpay.iium.edu.my/contact-us
(A) For students fees related payment
<< call us at 03-6421 2063 >>
(B) For others payment
<< call us at 03-6421 5181 >>
Yes, we did authorise users (such as parents or guardians) who can access and make payments through the IIUM EzPay portal on your behalf (e.g. Student Invoices) via express payment menu. However, the system will require validation of the billing reference to execute payment via the express payment menu.
If you have a dispute or question about a charge on your student account, you should contact the Student and Financial Services Department, Finance Division for assistance and resolution.
Upon a successful transaction, the statement of account will be updated within 3 working days. Should it still not be updated, please contact the respective university officer to further check your account.
If your payment fails or is declined, you may need to contact your bank or e-wallet service provider to resolve the issue.
What phone number formats are accepted?
Our system uses international phone number validation. Here are the accepted formats:
✅ Valid Formats
- International format with country code: +60123456789
- International format with spaces: +60 12 345 6789
- International format with dashes: +60-12-345-6789
- International format with mixed separators: +60 12-345 6789
❌ Invalid Formats
- Without country code: 0123456789
- Country code without + sign: 60123456789
- Local formats: 012-345-6789
Country Code Examples
- Malaysia: +60123456789
- Singapore: +6591234567
- United States: +11234567890
- United Kingdom: +447123456789
- Australia: +61412345678
Why International Format Only?
We require international format (+ followed by country code) to:
- Ensure global compatibility
- Prevent ambiguity in number interpretation
- Support international transactions
- Maintain consistent data format
Common Issues & Solutions
- Problem: "My Malaysian number 0123456789 is rejected"
Solution: Add Malaysia's country code: +60123456789 - Problem: "60123456789 doesn't work"
Solution: Add the + prefix: +60123456789 - Problem: "Number with spaces/dashes rejected"
Solution: Ensure you include the + and country code: +60 12-345 6789
Technical Reference
Validation follows E.164 international format Country codes must be ISO 3166-1 alpha-2 compliant
Quick Format Checker
- Does your number start with +?
- ✅ Is the country code correct?
- ✅ Are there 7-15 digits after country code?
- ✅ Example: +[Country Code][Phone Number] → +60123456789